Store Policies

Shipping

Shipping costs are calculated at the checkout.

The customer will be charged for the packaging and courier of their item/s to an address in New Zealand.

Items can be couriered anywhere in New Zealand.

Items can be collected from the studio in Te Awamutu by prior arrangement.

Every effort is used to package items in a way that protects them during transport.

Items can be courier as a gift with a personalised message if requested, an invoice will not be included.

 

Refund/Returns/Exchanges

Exchanges and returns will not be accepted unless their is a fault with the item purchased.

Items can only be returned if the wrong product was dispatched. Mountain View Pottery NZ will cover the cost to return and resend the correct item if the error is theirs.

Purchases are final so please read the descriptions and view the photos carefully.

If their are any issues with your purchase please contact me on:

       info@mountainviewpotterynz.com